Privacy notice

Who we are

Fifth Element Interior Designers Ltd is the controller of the personal information described in this notice. We are registered in England and Wales under company number 11628050, with our registered office at 869 High Road, North Finchley, London N12 8QA, United Kingdom.

For privacy enquiries, contact info@fifthelement-interiors.co.uk.

Information we may collect

This website does not use a contact form, analytics or advertising cookies. If you contact us by email or telephone, we may collect:

• your name, role and organisation;
• your contact details;
• information about your enquiry, project or proposed engagement; and
• correspondence and records relating to our professional relationship.

Our hosting provider may process limited technical information, such as IP address, browser information, date and time, for security, availability and server administration.

Why we use your information

We use personal information to respond to enquiries, prepare proposals, take steps before entering into a contract, provide and administer our services, maintain business records, protect our systems and comply with legal or professional obligations.

Depending on the circumstances, our lawful basis is taking steps at your request before a contract, performance of a contract, compliance with a legal obligation, or our legitimate interests in operating and protecting our business and communicating with clients and prospective clients.

Sharing and international transfers

We may share information where necessary with professional advisers, project consultants, IT, email and hosting providers, and public authorities where required by law. We do not sell personal information.

If a service provider processes information outside the United Kingdom, we take reasonable steps to ensure that an appropriate legal transfer mechanism and safeguards are in place.

How long we keep information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to respond to an enquiry, manage a professional engagement and meet applicable legal, tax, insurance, professional and record-keeping requirements.

Your rights

Depending on the circumstances, you may have rights to access, correct or erase your personal information, restrict or object to its use, and receive certain information in a portable format. Some rights are subject to legal conditions and exemptions.

Your right to object: where we rely on legitimate interests, you may object to our use of your personal information. We will consider your objection and stop processing unless we have compelling legitimate grounds or need the information for legal claims.

To exercise a right, email info@fifthelement-interiors.co.uk. We may need to verify your identity before responding.

Complaints and updates

Please contact us first if you have a concern. You also have the right to complain to the UK Information Commissioner's Office through ico.org.uk.

We may update this notice to reflect changes in our activities, providers or legal obligations. The latest version will be published on this page.